First Aid Cardiff is committed to promoting equality, diversity, and inclusion across all areas of our organisation. We aim to eliminate unlawful discrimination and create an environment in which all staff and clients are treated with dignity, fairness, and respect.

Our objective is to ensure our workforce reflects the diverse communities we serve and that every employee feels valued, supported, and able to perform at their best. This commitment extends to the delivery of all goods, services, and facilities, and applies equally to staff, learners, clients, and members of the public.

Policy Aims

This policy seeks to:

• Promote equality, fairness, and respect for all staff, whether temporary, part-time, or full-time

• Prevent unlawful discrimination in line with the Equality Act 2010, including on the grounds of:

  • Age

  • Disability

  • Gender reassignment

  • Marriage and civil partnership

  • Pregnancy and maternity

  • Race (including colour, nationality, ethnic or national origin)

  • Religion or belief

  • Sex

  • Sexual orientation

• Ensure equality across all employment practices, including recruitment, pay and benefits, training, promotion, grievances, disciplinary procedures, flexible working, redundancy, and dismissal

Our Commitment

First Aid Cardiff is committed to:

• Actively promoting equality and diversity as best practice

• Providing a working environment free from bullying, harassment, victimisation, and unlawful discrimination

• Valuing individual differences and recognising the contribution of all staff

• Ensuring all employees understand their rights and responsibilities under this policy

• Providing equal access to training, development, and progression opportunities

• Regularly reviewing employment practices to ensure fairness and compliance with current legislation

Responsibilities and Conduct

All staff share responsibility for upholding this policy and may be held personally liable for acts of bullying, harassment, victimisation, or unlawful discrimination against colleagues, clients, suppliers, or members of the public during the course of their employment.

Any complaints of discrimination, bullying, or harassment are treated seriously and investigated promptly. Such behaviour may result in disciplinary action, up to and including dismissal for gross misconduct.

Please note that certain forms of harassment, including sexual harassment, may also constitute a criminal offence under legislation such as the Protection from Harassment Act 1997.

Client Rights and Responsibilities

Clients and learners can expect to be treated with courtesy, respect, and consideration at all times. We ask that the same standard of behaviour is shown towards our staff.

No individual will be treated less favourably or discriminated against on the grounds of religion or belief, age, gender, race, disability, or sexual orientation.

This policy is fully supported by senior management.

For further information, please refer to our Privacy Policy.

Feedback and Complaints

Any complaints or feedback relating to discrimination will be handled promptly, sensitively, and constructively. We understand that these matters can be difficult to raise and are committed to creating an environment in which individuals feel safe and supported in coming forward.

If you have any concerns, please contact:

Oli Lyndale or Indie Lyndale
📞 029 2280 8800
✉️ [email protected]