Last updated: 22 December 2025

First Aid Cardiff (“we”, “us”, “our”) is committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us.

If you have any questions, please contact us at [email protected].

Scope of This Policy

This policy applies when you:

• Visit our website: https://www.firstaidcardiff.co.uk

• Contact us, make an enquiry, or book a course

• Engage with us through marketing, sales, or events

References in this policy:

• Website – any website operated by us that links to this policy

• Services – our website, training services, marketing, sales, and events

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

Information We Collect

Information You Provide

We collect personal information you voluntarily provide, such as:

• Name, email address, phone number

• Postal and billing address

• Account login details

• Booking and payment information

• Communication preferences

Payment transactions are processed securely by Stripe. We do not store card details.
Stripe Privacy Policy: https://stripe.com/en-gb/privacy

You are responsible for ensuring your information is accurate and up to date.

Information Collected Automatically

When you use our website, we may collect technical data including:

• IP address

• Browser and device type

• Operating system

• Usage data (pages visited, interactions, timestamps)

• Approximate location data

This data is used to maintain website security, improve performance, and support analytics. We also use cookies and similar technologies—see our Cookie Policy for details.

How We Use Your Information

We process personal data based on legitimate business interests, contractual necessity, legal obligations, and/or your consent. This includes using your information to:

• Deliver training services and manage bookings

• Process payments and transactions

• Respond to enquiries and provide customer support

• Manage user accounts

• Send service-related communications

• Improve website performance and user experience

• Send marketing communications (where consent is given)

• Meet legal and regulatory requirements

• Protect against fraud and misuse

You may withdraw consent for marketing at any time.

Sharing Your Information

We do not sell personal data.

Information may be shared only where necessary, including with:

• Payment processors

• IT and hosting providers

• Analytics and marketing platforms

• Professional advisers

• Legal or regulatory authorities (where required by law)

All third parties are contractually required to safeguard your data and use it only for agreed purposes.

Cookies and Tracking

We use cookies and similar technologies to enhance website functionality and analyse usage. You can manage cookie preferences via your browser or our Cookie Consent Manager. Full details are available in our Cookie Policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements. When no longer required, data is securely deleted or anonymised.

Data Security

We use appropriate technical and organisational measures to protect your personal data. While we take all reasonable precautions, no online system can be guaranteed to be completely secure. Data transmission is therefore at your own risk.

Your Privacy Rights

If you are located in the UK, EEA, or Switzerland, you may have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

Requests can be made by contacting us at [email protected]. You also have the right to complain to your local data protection authority.

Marketing Preferences

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

Service-related communications may still be sent where necessary.

Do Not Track

We do not currently respond to “Do Not Track” browser signals, as there is no universally adopted standard. If this changes, we will update this policy accordingly.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

Data Protection Officer: Oliver Lyndale
Email: [email protected]
Phone: 029 2280 8800
Address:

106 Nantgarw Road
Caerphilly
CF83 1AP

Accessing or Deleting Your Data

To request access to, update, or delete your personal data, please visit:
https://www.firstaidcardiff.co.uk/contact/